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phaneosAILegal

Terms of Service

Effective date: 1 January 2026
Last reviewed: 27 June 2026
Applies to: all users of phaneosai.com and any agency partner, client, or trial user of phaneosAI's AI integration services.

1. Acceptance of terms

By accessing phaneosai.com, submitting a partner registration, or using any phaneosAI service, you agree to these Terms of Service, our Privacy Policy, Acceptable Use Policy, AI Usage Policy, and, if applicable, our Partner Program Policy and Data Processing Addendum.

If you do not agree, do not use the website or services.

2. What we do

phaneosAI provides AI integration services for agencies, including:

  • AI strategy and use-case design.
  • Implementation, workflow automation, and custom tool development.
  • Co-selling and referral partner enablement.
  • Training, documentation, and ongoing support.

We act as a service provider and integration partner, not as the end-provider of the underlying AI models. Specific deliverables, fees, timelines, and data-handling terms are set out in a separate statement of work or partner agreement where applicable.

3. Registration and accounts

To become a partner or to access certain services, you must provide accurate, current, and complete information. You are responsible for keeping your account credentials secure and for all activity under your account.

You may not:

  • create accounts on behalf of others without authorization;
  • share credentials across your organization beyond intended users;
  • use another user's account without permission.

4. Partner program

Partners who refer or co-sell phaneosAI services are subject to our Partner Program Policy, including deal-registration, commission tiers (referral 12%, co-selling 25%), relationship-protection rules, and clawback provisions.

5. Fees and payment

  • Fees for services are set out in the applicable statement of work or partner agreement.
  • Partner commissions are paid according to the Partner Program Policy.
  • Unless otherwise agreed, invoices are due within 30 days.
  • We may suspend services for overdue payments after written notice.

6. Intellectual property

6.1 Your content

You retain all rights to the content, data, prompts, and materials you provide to us. You grant phaneosAI a limited, non-exclusive license to use that content solely to perform the agreed services.

6.2 Our deliverables

Unless otherwise agreed in writing:

  • Custom code, configurations, and workflows we create specifically for you become your property upon full payment.
  • Our underlying templates, frameworks, internal tools, and methodology remain our property.
  • You receive a perpetual license to use the deliverables for your internal business purposes and, if you are an agency, for the original client project.

6.3 AI-generated content

phaneosAI does not claim ownership of client-facing outputs. However, because AI-generated content may not be eligible for copyright in some jurisdictions, we cannot guarantee that outputs are protectable intellectual property. See our AI Usage Policy.

7. Confidentiality

Each party agrees to protect the other's confidential information with the same care it uses for its own confidential information, and not to disclose it except as necessary to perform the services or as required by law.

Confidential information does not include information that is publicly available, already known to the receiving party, or independently developed without use of the disclosing party's confidential information.

8. Data protection

When phaneosAI processes personal data on your behalf, the processing is governed by our Data Processing Addendum. When we process personal data for our own purposes, our Privacy Policy applies.

9. Acceptable use and AI usage

You agree to comply with our Acceptable Use Policy and AI Usage Policy. In particular, you may not use phaneosAI services or outputs to:

  • violate any law or regulation;
  • infringe intellectual property or privacy rights;
  • generate deceptive, harmful, or discriminatory content;
  • make fully automated high-risk decisions about individuals without human oversight;
  • resell or white-label phaneosAI services in a way that misrepresents who is performing the work.

10. Warranties and disclaimers

phaneosAI provides services with reasonable skill and care. However:

  • AI outputs may be incomplete, inaccurate, or outdated. We strongly recommend human review before any client-facing or legally significant use.
  • We do not warrant that AI outputs will meet any particular regulatory, ethical, or legal standard in your jurisdiction without your own review.
  • We are not responsible for the acts, omissions, or content produced by third-party AI model providers.
  • Our services are not intended to provide legal, medical, financial, or other regulated professional advice.

Except as expressly stated, all services and materials are provided "as is" without warranties of any kind.

11. Limitation of liability

To the extent permitted by applicable law:

  • phaneosAI's total liability for any claim arising out of or relating to these terms will not exceed the amount paid by you to phaneosAI in the 12 months preceding the event giving rise to liability, or USD 5,000, whichever is greater.
  • We will not be liable for indirect, incidental, consequential, punitive, or exemplary damages, including lost profits, lost data, or reputational harm.
  • Nothing in these terms limits liability for gross negligence, willful misconduct, fraud, death, personal injury, or any liability that cannot be excluded by law.

If you are a consumer under EU or local consumer-protection law, your mandatory consumer rights are not affected by these limitations.

12. Indemnification

You agree to indemnify and hold harmless phaneosAI, its affiliates, and personnel from claims arising out of:

  • your misuse of the services or outputs;
  • your violation of these terms or applicable law;
  • your content or client content infringing third-party rights;
  • your agency's representations to end-clients about AI capabilities.

13. Term and termination

These terms remain in effect until terminated. Either party may terminate a services agreement or partner relationship with written notice in accordance with the relevant statement of work or partner agreement.

Upon termination:

  • you remain liable for fees and commissions earned before termination;
  • we will return or delete your data per the Data Processing Addendum;
  • provisions on confidentiality, intellectual property, liability, and indemnification survive termination.

14. Governing law and disputes

These terms are governed by the laws of Vietnam, without regard to conflict-of-law principles.

For disputes with users in the European Union or United Kingdom, you also benefit from any mandatory protections under the law of your country of habitual residence. We prefer to resolve disputes informally; if informal resolution fails, disputes will be submitted to the competent courts of Vietnam or, where mandatory, the courts of the user's jurisdiction.

15. Changes to these terms

We may update these terms to reflect changes in law, services, or business practices. Material changes will be posted with at least 30 days' notice. Continued use after the effective date constitutes acceptance.

16. Contact

For questions about these terms, contact us at hello@phaneos.cloud.

These Terms of Service are provided for business and transparency purposes. They do not constitute legal advice. Users, especially agencies with end-clients in regulated industries, should seek counsel for jurisdiction-specific requirements.